Customer Support Advisor with Italian – Porto, Portugal (Native Speakers Wanted)

Still in Italy? This role is in Porto, Portugal and the move is paid for. 1000€ x 14 + 100€ Complexity Bonus paid.

Where this job is

To be clear before you read further: the job is in Porto, Portugal, not in Italy. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• Accomodation for candidates outside of Portugal - Room in company apartment in Porto for 12 months for a fixed cost of 280EUR, deducted from salary. Inside
• Portugal - only available if candidates are coming directly from a competitor Health
• Insurance since day 1 for small amount, free after 6 months
• Notes: "Monday to Sunday - 24/7 (Rotative shifts) Days
• Off - 2 Rotative days Night
• Shift (22:00 to 07:00) – The night shift team is quite small, so each agent may only be required to cover this schedule occasionally during the month. Nevertheless, candidates must be aware of and comfortable with a 24/7 work rotation. Welcome bonus will be paid in 12 monthly instalments (1/12 per month) during the first year of employment

What you'll earn in Portugal

1000€ x 14 + 100€ Complexity Bonus paid

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

On top of the salary

• 14 Salaries a Year
• Accommodation Provided
• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a global leader in customer experience and business solutions to recruit Italian-speaking Customer Support Advisors for a project in Porto. You will be supporting a world leader in insulin delivery and diabetes technology, providing empathetic and professional assistance to customers using advanced medical devices that improve lives across Europe.

Day to day that means provide customer care and technical assistance for diabetes medical devices, ensuring accurate order management and high-quality support. Deliver troubleshooting and technical support for medical devices and accessories. Assist customers with product usage across multiple channels (calls, email, chat, SMS). Manage order intake, renewals, and related documentation in compliance with procedures. Apply active listening, empathy, and professionalism in sensitive or challenging situations. Follow defined scripts and procedures to ensure compliance with regulatory and safety standards.

What you need

• European markets simultaneously. Previous experience in customer service, healthcare, or technical support is an advantage. Knowledge of diabetes care or medical devices is a plus. Excellent communication and problem-solving skills. Strong ability to manage large volumes of information and documentation. Organised, detail-oriented, and capable of prioritising tasks effectively. Stress management skills and ability to remain calm in urgent or challenging cases. Active listening and empathy to resolve customer concerns
• English skills (C1). Ability to support multiple
• Italian (C1+) and strong
• Fluent

The rest of the package

You also get full-time role, on-site in Porto. Paid initial training and continuous support. Private health and life insurance from day one. Meal allowance and additional employee benefits. Modern office facilities with a multicultural and supportive work environment. Career development opportunities within an international company.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

How the move actually works

• Apply with your CV — we reply either way
• A 30-minute call with us, in your own language, to talk through the move honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.