French Road Services Customer Care Specialist – Relocate from France to Porto

Still in France? This role is in Porto, Portugal and the move is paid for. 1059.34€ with room.

Where this job is

To be clear before you read further: the job is in Porto, Portugal, not in France. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

What you'll earn in Portugal

1059.34€ with room

Note how the two figures work: the lower one already has your accommodation deducted, because the company provides the room. You are not comparing a lower salary — you are comparing a salary with rent already paid.

On top of the salary

• Private Health Cover
• Meal Allowance

The role

CloserHire is partnering with a leading global customer experience provider to recruit an Operations Customer Expert for an exciting opportunity based in Porto. The position supports the French market for a company specializing in road infrastructure management, offering services such as toll collection, asset management, and operation. You will assist customers through direct channels, supporting revenue collection, debt communication, and service inquiries, all while contributing to the achievement of operational

Day to day that means act as the main point of contact for trucks over 3.5 tons, supporting drivers and logistics companies, provide assistance via phone and email in both French and English, clarifying questions and ensuring accurate toll and revenue collection, handle debt-related communication and provide service sales when applicable, clarify customer inquiries regarding road usage and regulations, contribute to the achievement of the company’s operational and revenue goals, and manage customer information, ensuring it is updated in internal systems.

What you need

• Willingness to work in a dynamic, fast-paced environment with varying tasks
• Comfortable using digital tools and internal platforms
• Capable of handling sensitive customer information with professionalism
• Strong communication skills and customer-focused mindset
• Previous experience in customer service, ideally in a transport, logistics, or service industry
• Fluent in French (spoken and written) with good command of English

The rest of the package

You also get portuguese employment contract with full social security coverage 22 days paid annual leave plus, portuguese public holidays Holiday and Christmas bonuses paid monthly as part of salary, fully paid professional training before starting the role, meal allowance paid on a card, health insurance from day one, modern office location in the Porto area with excellent public transport connections, and optional company accommodation available for eligible international hires.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

How the move actually works

• Apply with your CV — we reply either way
• A 30-minute call with us, in your own language, to talk through the move honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.