French Speaking Customer Service Agent – E-Health Platform – Braga, Portugal

French-speaking Customer Service Agent – E-Health Platform — Braga, Portugal. 930€ x 14 + Complexity Bonus paid in 11. Relocation support included.

At a glance

• Location: Braga, Portugal
• Languages: French
• Salary: 930€ x 14 + Complexity Bonus paid in 11
• Start: 8/10
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading provider of digital healthcare solutions to recruit a French-speaking Customer Support Advisor for their offices in Braga, Portugal. In this role, you will play a key part in supporting healthcare professionals, ensuring they are confident and successful in using the company’s software and services. This is a great opportunity to join a growing team focused on innovation, collaboration, and delivering outstanding customer experience within

What you'll do

• Guide and support healthcare professionals by phone, responding to incoming queries and making proactive follow-up calls
• Deliver remote training sessions to ensure users feel confident navigating the platform
• Handle requests received via email and ticketing systems, ensuring fast and accurate resolution
• Advise customers on product features and usage, resolving doubts and helping them make the most of the software
• Collaborate with sales, marketing, and product teams to improve customer satisfaction and provide feedback on recurring issues
• Maintain clear documentation of client interactions in internal systems
• Contribute to continuous improvement efforts by sharing customer insights with the relevant teams

What we're looking for

• Fluent in French (C2)
• Previous experience in a customer service or tech support role is preferred
• Strong communication and interpersonal skills
• Comfortable with providing phone-based training and guidance
• Proactive mindset with a problem-solving attitude
• Ability to multitask and manage workload efficiently
• Tech-savvy and able to learn new tools and software quickly
• Eligible to work in Portugal

Salary

930€ x 14 + Complexity Bonus paid in 11

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Perks worth knowing about

• 14 Salaries a Year
• Private Health Cover
• Meal Allowance

Benefits

• Excellent remuneration package based on experience and performance
• Meal allowance included
• Private health insurance Life insurance
• Full training and onboarding provided A supportive and dynamic environment in a fast-growing healthcare tech company

Relocation support

• Candidates must already be residing in Portugal and live within 50 km of the Braga office. "Monday to Friday: 07:00AM - 05:30PM (Rotational shifts) 2 days off: Saturday and Sunday"

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.