Italian-Speaking Technical Support Specialist – – Lisbon, Portugal (Ref 3)
- Quick Apply
Still in Italy? This role is in Lisbon, Portugal and the move is paid for. 1059.34 € (w/room).
Where this job is
To be clear before you read further: the job is in Lisbon, Portugal, not in Italy. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.
What the move covers
- permanent accomodation provided - check project files in drive Notes: New Process
- Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
- Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
- Steps: The process continues as usual from this point forward
What you'll earn in Portugal
1059.34 € (w/room)
On top of the salary
- Paid Training
The role
CloserHire is partnering with a global technology company to recruit Italian-speaking Technical Support Specialists for a new project based in Italy. In this role, you will provide professional technical assistance and customer support to users of cutting-edge camera drones. You will guide customers through troubleshooting, product usage, and problem resolution while ensuring an excellent overall experience. This is a great opportunity to work in a fast-paced, international environment with the
Day to day that means respond to customer inquiries via phone, email, and chat in Italian. Troubleshoot and resolve product-related issues with camera drones. Assist customers with setup, functionality, and maintenance guidance. Educate users on features, firmware updates, and common usage issues. Log and manage cases accurately in internal systems. Collaborate with engineering and product teams to escalate complex technical problems. Ensure a high level of customer satisfaction through timely and professional communication.
What you need
- Interest or experience in drones, consumer electronics, or related technology is a plus
- Comfortable working in a dynamic, fast-paced, international environment
- Excellent communication and customer service skills
- Strong problem-solving and analytical skills
- Previous experience in technical support, IT, or electronics is preferred
- Basic knowledge of English for internal communication
- Italian (C1 level)
The rest of the package
You also get full-time position with a structured onboarding and paid training, hybrid working model (office + remote) depending on operational needs, competitive compensation and benefits package, career development opportunities within an international tech company, and work in a collaborative, international team and gain exposure to cutting-edge technology.
Living in Portugal
Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.
How the move actually works
- Apply with your CV — we reply either way
- A 30-minute call with us, in your own language, to talk through the move honestly
- Interview with the company
- Offer, then we handle paperwork, flights and your first weeks in Portugal
From applying to your first day on the ground is usually about five weeks.
CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.