Banking Operations Specialist – English Market – Lisbon, Portugal (Apply Today)

1819.33 € with accomodation + productivity — plus Private Health Cover, Meal Allowance, Paid Training. Banking Operations Specialist – English Market in Lisbon, Portugal.

What you'll actually take home

1819.33 € with accomodation + productivity

We put the figure in the advert on purpose. If it doesn't work for you, you should know that now rather than after three interviews.

The perks, in full

• Private Health Cover
• Meal Allowance
• Paid Training

Everything else in the package

You also get full-time position in Lisbon, Portugal. 40 hours per week on rotational shifts (24/7). Paid training program before the role begins. Health insurance from the first day of the contract. Meal allowance card. Holiday and Christmas allowances paid monthly. Optional company accommodation for employees relocating to Lisbon.

The job itself

CloserHire is partnering with a leading BPO company in Portugal to recruit an Operations Customer Expert – Banking Expert for the English market, supporting one of the UK’s most innovative digital banks. This role is designed for professionals with experience in banking or financial services who want to apply their expertise in a dynamic and international environment in Lisbon. You will provide expert support on banking operations and ensure accurate

Day to day that means provide expert customer support via chat, phone, and email for English-speaking customers. Resolve complex banking enquiries related to accounts, payments, disputes, and transactions. Act as a subject matter expert for banking operations within the team. Handle fraud investigations, chargebacks, and complaint resolution with high attention to detail. Deliver informed guidance on banking and financial services processes. Support and share knowledge with teammates when required. Ensure compliance with internal procedures and regulatory standards.

What you need to bring

• Fluent in English (spoken and written). Minimum 12 months experience in: Banking / Financial services / Insurance / Claims, billing, in Ireland or serving the Irish market from abroad. Strong problem-solving and analytical skills. Ability to handle complex customer cases independently. Comfortable working with multiple digital platforms and banking tools. Team-oriented with strong communication skills

Moving there

To get you on the ground: permanent accomodation provided - check project files in drive, and notes: candidates need to first pass duplicate check and then pass the following 2 tests: (english) and (basic pc test) 24/7 shifts.

Life in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto.

Next steps

• Send us your CV and we will come back to you either way
• A relaxed 30-minute conversation to check the role genuinely fits
• The company's own interview stage
• Offer and contract — we stay involved through paperwork and arrival

Around five weeks from applying to your first day on the ground.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.