Dutch-Speaking Customer Service Representative – – Lisbon, Portugal (Ref 3)

Still in the Netherlands? This role is in Lisbon, Portugal and the move is paid for. 1,350.00 € with accomodation.

Where this job is

To be clear before you read further: the job is in Lisbon, Portugal, not in the Netherlands. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.

What the move covers

• permanent accomodation provided - check project files in drive Notes: New Process
• Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
• Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
• Steps: The process continues as usual from this point forward

What you'll earn in Portugal

1,350.00 € with accomodation

On top of the salary

• Private Health Cover
• Meal Allowance
• Paid Training

The role

CloserHire is partnering with a leading global customer experience provider to recruit Dutch-speaking Customer Service Representatives for an international role in the online advertising and digital services industry. This on-site position in Lisbon focuses on supporting small and medium-sized businesses that use self-service digital advertising solutions to grow their online presence. You will work in a structured, international environment, supporting business clients across multiple communication channels while developing your experience

Day to day that means supporting small and medium-sized business clients via phone, email, and chat, assisting with account setup, product usage, and general troubleshooting, providing pre- and post-support for self-service digital advertising products, guiding clients on how to use tools effectively to improve their online campaigns, identifying recurring issues and trends affecting multiple clients, and sharing customer feedback and product insights to support continuous service improvement.

What you need

• High school diploma or equivalent
• Willingness to work rotational shifts, including evenings and weekends
• Previous customer service experience is an advantage, ideally in a support or contact center environment
• Ability to work independently and manage client issues effectively
• Customer-oriented mindset with clear and professional communication
• Comfortable working with digital tools and online platforms
• English skills for internal communication

The rest of the package

You also get full-time, on-site position in Lisbon with a Portuguese employment contract, paid training with structured onboarding and continuous support, relocation assistance for candidates moving to Portugal, including accommodation support, competitive compensation package including holiday and Christmas allowances, meal allowance and health insurance from day one 40-hour work week on a rotational schedule and 22 days of paid annual leave, and long-term career opportunities in an international working environment.

Living in Portugal

Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.

How the move actually works

• Apply with your CV — we reply either way
• A 30-minute call with us, in your own language, to talk through the move honestly
• Interview with the company
• Offer, then we handle paperwork, flights and your first weeks in Portugal

From applying to your first day on the ground is usually about five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.