English-Speaking AI Customer Support Specialist – Night Shift | Lisbon — Lisbon, Portugal. 1259€ x12 with apartment + 200€ Variable. Relocation support included.
At a glance
- Location: Lisbon, Portugal
- Languages: English
- Salary: 1259€ x12 with apartment + 200€ Variable
- Start: 28-09, 05-10, 12-10
- Relocation: supported — details below
About the role
CloserHire is partnering with a leading global customer experience provider to recruit English-speaking AI Customer Support Specialists in Lisbon, Portugal, supporting an innovative international company developing some of the world’s most advanced AI and generative AI technologies. This is a full-time, 40-hour-per-week position on the Night Shift, with working hours scheduled between 22:00 and 07:00, Monday to Sunday.
What you'll do
- Support customers across multiple communication channels
- Resolve billing, invoicing and account access enquiries
- Troubleshoot platform and product-related issues
- Guide customers on using products and features effectively
- Deliver timely, accurate and high-quality customer support
What we're looking for
- Fluent
- English, written and spoken
- Strong interest in AI and new technologies
- Excellent communication and problem-solving skills
- Customer-focused and comfortable troubleshooting issues
- Previous customer service or technical support experience is an advantage
- Comfortable working in a fast-paced and technology-driven environment
- Availability to work Night
- Shifts scheduled between 22:00 and 07:00
Salary
1259€ x12 with apartment + 200€ Variable
Perks worth knowing about
Benefits
- Night
- Shift: working hours scheduled between 22:00 and 07:00
- Additional compensation for night work: 25% from 22:00–00:00 and 06:00–07:00, and 50% from 00:00–06:00, subject to the applicable conditions
- Competitive salary package + performance bonus Meal allowance Holiday and Christmas allowances
- Private health and dental insurance 22 days of annual leave
- Comprehensive initial training
- Professional development and career growth opportunities
- International working environment in Lisbon
- Opportunity to work closely with cutting-edge AI technology
Relocation support
- permanent accomodation provided - check project files in drive
- Notes: !!! Candidates need any type of technical/IT/AI experience !!! Night shift 22h to 7h
- Slight accents are acceptable as long as speech is fully clear and understandable schedules provided 10 days in advance to ensure smooth planning and coordination. New Process
- Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
- Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
- Steps: The process continues as usual from this point forward
Why Portugal?
Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.
How the process works
- Apply with your CV — we read every application
- A short introductory call with CloserHire, around 30 minutes
- Interview with the company
- Offer, then we help with the paperwork and, where relevant, the move
From application to starting on the ground usually takes around five weeks.
CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.