Still in Italy? This role is in Lisbon, Portugal and the move is paid for. 1059.34 € (w/room).
Where this job is
To be clear before you read further: the job is in Lisbon, Portugal, not in Italy. You would be relocating. Most people we place have never lived abroad before, and the company covers the parts that usually stop people.
What the move covers
- permanent accomodation provided - check project files in drive Notes: New Process
- Steps: 1. Tests: Do not send test links directly. 2. Assessment: After submission, candidates will receive an email directly from TP with access to our new assessment tool. Candidates must complete their test within 48 hours of being uploaded to the portal. 3. Interview
- Options: Once the test is submitted, candidates can choose between an AI-based interview or a phone interview with a team member. 4. Next
- Steps: The process continues as usual from this point forward
What you'll earn in Portugal
1059.34 € (w/room)
On top of the salary
The role
CloserHire is partnering with a leading international digital company to recruit Italian-speaking Creator Support Specialists. In this role, you will be the primary point of contact for Italian content creators, providing operational support and guidance on tools and best practices to improve their experience on digital platforms. You will have the opportunity to work in an international, fast-paced, and dynamic environment, supporting creators and contributing to platform growth.
Day to day that means provide support to Italian content creators via chat, email, and calls to resolve issues and answer platform-related questions, assist creators in the correct use of tools, guidelines, and policies, identify recurring issues and provide feedback to internal teams to improve products and services, collaborate with other support specialists to ensure a consistent and high-quality creator experience, monitor complex cases and ensure timely and clear follow-up, and participate in ongoing training sessions to stay updated on products, policies, and best practices.
What you need
- Proactive and collaborative mindset, able to work in dynamic and multicultural teams
- Previous experience in customer support or digital services is a plus
- Ability to manage multiple cases simultaneously with precision and attention to detail
- Excellent communication skills, empathy, and customer-focused mindset
- Interest in social media, content creation, or technology
- Good command of English (B2 or higher)
- Italian (C2), written and spoken
The rest of the package
You also get full-time contract with flexible hours and potential remote or hybrid work, depending on operational needs, paid initial training and ongoing support, modern international work environment, health insurance and additional employee benefits, career development opportunities and internal growth, continuous training programs on digital platforms and tools, and full support from CloserHire throughout the recruitment and onboarding process.
Living in Portugal
Low living costs, 300-plus days of sun, and big international communities in Lisbon and Porto. No visa needed if you hold an EU passport.
How the move actually works
- Apply with your CV — we reply either way
- A 30-minute call with us, in your own language, to talk through the move honestly
- Interview with the company
- Offer, then we handle paperwork, flights and your first weeks in Portugal
From applying to your first day on the ground is usually about five weeks.
CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.