French-Speaking Customer Support Specialist – Car – Porto, Portugal (Hiring Now)

French-speaking Customer Support Specialist – Car Rental Services — Porto, Portugal. 1000€ x14. Relocation support included.

At a glance

• Location: Porto, Portugal
• Languages: French
• Salary: 1000€ x14
• Start: 24/9 or 8/10
• Relocation: supported — details below

About the role

CloserHire is partnering with a leading global customer experience provider to recruit French-speaking Customer Support Specialists for an exciting Car Rental Services project in Porto. In this role, you will support customers for one of Europe’s leading car rental brands, assisting them throughout their rental journey — before, during, and after rental. You will help customers with reservations, inquiries, and post-rental concerns while ensuring a high level of professionalism and

What you'll do

• Provide exceptional customer support via phone, email, and messaging channels
• Assist customers with car rental reservations, products, and related services
• Support customers before rental, during rental, and after rental, including inquiries related to invoices, damages, and rental agreements
• Identify customer needs and recommend additional services when relevant
• Deliver personalized and solution-oriented customer service while maintaining high customer satisfaction
• Handle support in both French and English, depending on customer needs
• Resolve customer concerns efficiently while maintaining professionalism and empathy
• Collaborate with colleagues and internal teams to ensure an excellent customer journey

What we're looking for

• Native or fluent
• French (C1-C2 level) with good
• English skills 1+ year of previous Contact Centre or Customer
• Service experience is preferred
• Strong sales and customer service skills
• Good digital and technical skills
• Ability to identify business opportunities and suggest additional services to customers
• Strong interpersonal and communication skills
• Good conflict resolution and problem-solving abilities
• Customer-oriented mindset with a proactive attitude

Salary

1000€ x14

Portuguese contracts pay 14 salaries a year — your normal monthly salary plus a holiday and a Christmas salary. The annual figure is therefore well above monthly × 12, which is worth doing the maths on before you compare it to an offer at home.

Perks worth knowing about

• 14 Salaries a Year
• Paid Training

Benefits

• Full-time on-site position in Porto Monday to Friday schedule with rotational shifts between 07:00 and 18:00
• Weekends off — Saturday and Sunday
• Paid training and structured onboarding
• Opportunity to work on an exciting international car rental project
• Dynamic and multicultural work environment
• Career growth and long-term development opportunities
• Full support from CloserHire throughout the recruitment process

Relocation support

• Relocation from outside of Portugal: Room in a shared apartment for a maximum period of 12 months, with rent of 280€ with all utilities bills included (discounted directly from the payslip). Relocation from inside of Portugal: we don't provide unless the candidates are currently in the accomodation of competitors

Why Portugal?

Portugal is the most popular relocation destination we place into, and it earns that. Over 300 days of sun a year, some of the lowest living costs in Western Europe, and a large international community in Lisbon and Porto that makes arriving alone much less daunting. EU citizens need no visa — you can start immediately.

How the process works

• Apply with your CV — we read every application
• A short introductory call with CloserHire, around 30 minutes
• Interview with the company
• Offer, then we help with the paperwork and, where relevant, the move

From application to starting on the ground usually takes around five weeks.

CloserHire recruits for this role on behalf of our client. We are an equal-opportunity recruiter and consider every applicant on ability alone.