German Client Services Specialist in Porto

Are you passionate about providing top-notch customer service?

We’re looking for a dedicated Customer Support Specialist to join our team! If you’re detail-oriented, proactive, and thrive in a fast-paced environment, this could be the ideal role for you!

Role Overview :

Deliver exceptional customer service by handling inquiries and resolving issues through various channels. Collaborate with your team to ensure customer satisfaction and continuously improve support processes.

Key Responsibilities :

• Customer Assistance :  Respond to customer inquiries via phone, email, and chat, offering detailed product information and solutions.
• Issue Resolution :  Assist with troubleshooting and resolving customer issues, ensuring timely and effective outcomes.
• Support Process Improvement :  Collaborate with your team to refine support strategies and optimize the customer experience.
• Account Management :  Help manage customer accounts, process orders, and assist with product returns and exchanges.
• Feedback Collection :  Gather feedback from customers to help improve service quality and product offerings.

Requirements :

Why Join Us :

Ready to take your customer support skills to the next level? Apply now, and we'll be in touch!