Technical Support Specialist – French Market –Remote

Portugal (Full Remote – Mainland only) Start Date : 15 January This role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and application-level troubleshooting. Quarterly on-site presence in Porto is required, no experience needed. ROLE OVERVIEW You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and database-level analysis. KEY RESPONSIBILITIES Handle technical support via phone, email, and chat Analyze application errors and incidents Perform SQL queries and data validations Support users with application-related technical issues Follow troubleshooting procedures and technical protocols Ensure data accuracy and consistency Contribute to process and incident improvements REQUIREMENTS Fluent French (spoken and written) English level B2 Experience in technical support, helpdesk, or application support Solid SQL knowledge is mandatory Strong analytical and problem-solving skills Clear technical communication and ticket management skills WORKING CONDITIONS Remote within mainland Portugal On-site visit in Porto once every 4 months 40 hours/week, Monday to Friday Working hours between 08:00–17:30 (rotational) TRAINING 12 working days, 8 hours/day (in English) Paid training: 185.60 EUR net per week Contract signed after successful training completion COMPENSATION & BENEFITS Gross monthly package up to 1,306.66 EUR Private health insurance from day one Long-term role with potential permanent contract This role is intended for candidates with strong SQL skills and hands-on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.