Technical Support Specialist – French Market – Remote

Portugal (Full Remote – Mainland only)

Start Date : 15 January

This role focuses on technical support for a French SaaS product, with an emphasis on SQL-based analysis and application-level troubleshooting.

Quarterly on-site presence in Porto is required, no experience needed.

ROLE OVERVIEW

You will join the technical support team of a French company providing a financial and accounting management solution for SMEs. The role focuses on Level 3 technical support, including advanced troubleshooting and database-level analysis.

KEY RESPONSIBILITIES

Handle technical support via phone, email, and chat

Analyze application errors and incidents

Perform SQL queries and data validations

Support users with application-related technical issues

Follow troubleshooting procedures and technical protocols

Ensure data accuracy and consistency

Contribute to process and incident improvements

REQUIREMENTS

Fluent French (spoken and written)

English level B2

Experience in technical support, helpdesk, or application support

Solid SQL knowledge is mandatory

Strong analytical and problem-solving skills

Clear technical communication and ticket management skills

WORKING CONDITIONS

Remote within mainland Portugal

On-site visit in Porto once every 4 months

40 hours / week, Monday to Friday

Working hours between 08 : 00–17 : 30 (rotational)

TRAINING

12 working days, 8 hours / day (in English)

Paid training : EUR net per week

Contract signed after successful training completion

COMPENSATION & BENEFITS

Gross monthly package up to 1,306.66 EUR

Private health insurance from day one

Long-term role with potential permanent contract

This role is intended for candidates with strong SQL skills and hands-on technical support experience who are comfortable working remotely with occasional on-site presence in Porto.