Italian Customer Advisor for a Concierge company

Do you want to work with a worldwide leader in concierge and loyalty services company?

Are you

Italian

native or fluent with strong

English

communication skills?

Looking to make your career in a multicultural environment in sunny and happy

Lisbon

So we have the perfect opportunity for you

Your future project : join our

Italian Customer Support

team.

Our client

is a premier global luxury concierge service that specializes in working with high-net-worth clientele in all markets within the luxury sector (travel, dining, events, etc.).

As a customer service specialist in this project, your daily responsibilities will include :

• Comply with the company's policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives.
• Customer relationship management and digitized processing of clients focused on services such as : traveling (pre-departure travel, personal assistance, medical travel emergency), lifestyle and personal services, special occasions, referrals & appointment setting, card program information & benefit enrollments, others.
• Perform inbound / outbound calls and written communication within guidelines / goals established by the client and contact center management
• Complete daily tasks as allocated in an efficient and timely manner
• Maintain accuracy and security of customer information on the database
• Identify and escalate issues appropriately
• Compose thoughtful and accurate messages or customize prepared responses to customer emails
• Research information and solve problems using available resources
• Monitor and control numerous concurrent tasks in tandem
• Proactively and independently work to meet targets and goals

To succeed in the role, you will need to have :

• Native or proficient level of Italian (C2)
• Advanced level of English (at least C1) both verbal and written
• Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
• Courtesy, active listening, availability and personalized follow-up
• Customer-oriented, willingness to provide personalized care
• Have attention to detail and quality of service : thoroughness, precision, reliability
• People-oriented, value-added interpersonal skills
• Use of Office and CRM tools
• Life experience to apply to managing situations
• Early adopter of technology
• Makes the customers feel confident that their needs are being met
• Dependable, reliable and able to perform duties with minimum supervision
• Ability to interact positively with peers and supervisors
• Must hold EU citizenship or valid work permit for Portugal
• Be a local candidate or willing to relocate to sunny Lisbon, Portugal (work on site)
• Benefits.
• Relocation package
• Competitive wages
• Paid professional training
• Employee discounts
• Private healthcare & dental insurance (after six months of employment)
• Growth opportunities through various development programs
• Fun and engaging company-wide initiatives, including our EverBetter wellness program
• Job stability
• Life-long skills and experience
• Excellent work culture
• Go further with Foundever

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

Apply today