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Italian Customer Support in Lisbon

Italian Customer Support in Lisbon

Cross Border TalentsLisbon, Portugal
Há +30 dias
Tipo de trabalho
  • Quick Apply
Descrição do cargo

Key Responsibilities :

  • Provide timely, accurate, and friendly support to customers via phone, email, and chat.
  • Assist customers with inquiries related to products, services, orders, billing, and account issues.
  • Troubleshoot and resolve customer issues efficiently, ensuring a positive customer experience.
  • Collaborate with other departments to solve complex cases and escalate unresolved issues when necessary.
  • Maintain up-to-date knowledge of our products and services to offer precise and helpful solutions.
  • Log and track customer inquiries in the system, ensuring accurate records are maintained.
  • Meet or exceed customer service performance targets and KPIs.

Qualifications :

  • Fluent in Italian (both written and spoken).
  • Proficient in English for internal communication and documentation.
  • Previous experience in customer support or a related role is a plus but not mandatory.
  • Excellent communication, problem-solving, and active listening skills.
  • Ability to handle multiple tasks in a fast-paced environment.

    • What We Offer :

  • Competitive salary and benefits package.
  • Career development and growth opportunities.
  • A supportive and diverse work environment.
  • Health insurance and wellness programs.
  • Paid time off, including vacation and holiday allowances.
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    Italian Customer Support Lisbon • Lisbon, Portugal