Credit & Collections Specialist (German Speaker)

Back in 1966, in Marseilles, when the world was talking about Start Trek 🚀, Sodexo was serving its first customers, initiating our journey in the Quality-of-Life Services leaded by the bold Pierre Bellon.

Since then, we continued our adventure of offering everyday need solutions, improving the life of our users across the globe 🌎 supported by more than 400 thousand dedicated and brave colleagues, in 64 countries, that lead us to where we are today.

🇵🇹 Portugal is no exception and 5 years ago, our shared service center – Sodexo Business Services – SBS, was born! In here, you will have the chance to be part of several 📊🧾Financial teams like Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, Master Data, among others, that support European markets, making sure the business continues to growth.

💥 Are you bold enough to join our crew, with your unique character and ideas, and make us even bigger?

💼 We are waiting for you! And so, your career!

In the meantime, check the opportunity below:

CREDIT & COLLECTIONS SPECIALIST- GERMAN SPEAKER

🥷 We are looking for warriors to integrate our collections team. 🥷

To be accepted, you must "live" according to our "commandments" ⚔️

• Willingness- unbreakable will and determination 💪
• Adventurous - be bold, willing to try new or difficult things 🧝🏻 ♂️
• Reliable – be trustworthy, worthy of reliance or dependence 🔱
• Resilient – be able to recover readily from adversity 🏹
• Inspired – influence and be inspirational for others 🦸🏻 ♂️
• Oriented – be customer-oriented and focused 👨🏻 💼
• Remarkable – be worthy of notice/consideration; extraordinary 🎯

⚙What will you do?

• Interacting with customer Account Payable to chase invoice approvals and payments.
• Follow up the dunning process and the established collections workflow.
• Sent reminders, dunning letters, statement of accounts, register letters, among others.
• Call customers or operations when needed.
• Provide collections status for customer line items.
• Disputes management (invoice quality issue).
• Challenges any failure in the process preventing fast turn-around of invoices, i.e. disputes.
• Support escalation for delinquent customers, higher overdue amounts, and/or aging.
• Get remittance or payment information for allocation purposes.
• Manage key/critical customer relationships.
• Includes establishing teamwork and handover points between customers, local finance teams, operations, internal teams.
• Proactively reconcile invoices by working with both the local finance team or operations and the customer representatives to ensure payments by the due date.
• Liaise contra accounts (customer and supplier account reconciliation).
• Provide status and trade debtor reporting for operations, local finance team, and senior management.
• Ensure support that all team objectives are met (overdue levels and/or cash targets).
• Support with litigation, administration, and bankruptcy process.
• Lead credit committees/debt calls with operations and/or senior management.
• Provide additional analysis as required.
• Doubtful account analysis supports with communication of any eventually required write-off or bad-debt provisions.
• Manage all the necessary validations for customer refunds when needed
• Liaise credit, financial and commercial risk reports from compliance companies like Dun&Bradstreet
• Validate risk alerts, payment terms and customer master data with creation purpose

🤙 What you'll need to succeed?:

• University degree (will be a plus, preferable in Finance / Accounting / Management / related fields).
• Relevant work experience (in collections or credit management department, shared service centers, accounting, or business area).
• SAP or other accounting ERP skills (will be a plus).
• Good communication skills (verbal and written), active listener, and customer focus-oriented.
• Fluent in English / German
• Problem Solver.
• Prioritization and organization skills.
• Assertive, influencing others but also a team player.
• Relationship builder, pro-active, responsive and action-oriented.
• Ability to work under pressure.
• Business Oriented (Credit and Collections / Billing / Payment allocations / Sales and Operations).

🎉 What we have to offer you?

• Hybrid working model;
• Flexible working hours;
• Health & Life Insurance;
• Attractive Meal allowance paid in Meal Card;
• Additional Days off: extra vacation day, employee’s birthday, volunteering day;
• More than 6000 free online courses;
• Opportunity to grow professionally inside the Company;
• Possibility to participate in multicultural projects;
• Several internal activities aiming to promote our team´s wellbeing.

📩 Apply now! Send your CV to Recruitment.SBS.Portugal@sodexo.com with the job title in the subject line. Explore all our career opportunities here: Sodexo Careers.

Learn more about Sodexo: YouTube - Sodexo.

Diversity & Inclusion Statement

Sodexo is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment based on merit.

🔒 Data Privacy:

We respect your privacy. Your personal data will be used exclusively for recruitment purposes, processed under GDPR regulations, and treated confidentially. For further details, contact privacy.sbs@sodexo.com.