Head of Owners Relations

Details – Hospitality, Sports, Leisure is the platform responsible for managing the Hospitality, Sports, and Leisure areas of Arrow Global in Portugal. It oversees the management of major hotel units located in Vilamoura, Carvoeiro, Lagos, Albufeira, Aroeira, and Madeira, as well as golf courses and equestrian centers.

Head of Owners Relations will be responsible for overseeing the management of touristic and residential properties, including contract negotiation, regulatory compliance, financial oversight, and owner relations. It will lead teams, coordinate assemblies and communications, and ensure alignment with legal, financial, and organizational objectives while driving operational efficiency and owner satisfaction.

Key Responsibilities:

• Developed, negotiated, and executed touristic property management contracts, ensuring compliance with legal and organizational standards.
• Collaborated with Corporate Counsel and Compliance to draft and enforce regulatory documents, including Constitutive Titles and Administration Regulations.
• Led owner communications, managing assemblies, distributing minutes, and addressing inquiries with professionalism and transparency.
• Directed and coordinated team operations as the primary contact for property owners, strengthening relationships and ensuring timely resolution of concerns.
• Partnered with Finance to prepare and review annual budgets and P&L statements, ensuring accuracy, transparency, and compliance.
• Organized General and Extraordinary Assemblies, preparing documentation and coordinating owner-related events.
• Managed escalation and resolution of issues with legal or contractual implications, liaising with senior management as necessary.
• Oversaw compliance documentation, insurance coverage, and timely fee collections, safeguarding property operations.
• Created and updated Property Owner Guides and implemented recovery strategies for payment defaults.
• Directed P&L management of condominium and third-party tourist property operations.

Key Qualifications:

• Degree in Hospitality Management, Business Administration, or Law (preferred).
• 5+ years of supervisory experience in legal, financial, or property management roles.
• Strong knowledge of property management regulations and legal frameworks.
• Advanced leadership, communication, and conflict resolution skills.
• Proven ability to manage budgets, review P&L, and ensure financial compliance.
• Proficiency in property management systems (PMS) and CRM platforms.
• Exceptional interpersonal and organizational skills, with the ability to manage multiple priorities in dynamic environments.
• Fluent in English, with excellent written and verbal communication skills.

Location:

• Vilamoura