Banking Customer Service Agent – French Speaker

Interested in finances and banking?

Would you like to join a multicultural team in Lisbon while working with well-known international brands? This is your chance to build valuable experience abroad and develop your career in customer service.

Your responsibilities

Make outbound calls to transform online credit simulations into completed files.

Receive inbound calls from customers, answer questions, and provide assistance.

Work within a multicultural environment alongside colleagues from diverse backgrounds.

Your profile

Native level of French (mandatory).

Good level of English (a plus, not mandatory).

Strong customer service orientation and excellent communication skills.

Motivated, committed, and proactive.

Team player, open to working with colleagues from various nationalities.

Previous experience in customer service or credit recovery is a plus.

Sales or commercial background is an advantage.

What’s in it for you?

Contract : 6-month temporary contract.

Working hours : Monday to Friday, rotating shifts between 9 AM and 7 PM.

Compensation package :

€890 gross / month × 14 months

€200 / month complexity bonus

up to €50 / month performance bonus

Meal vouchers of €7.23 per workday

Partial transportation reimbursement

Private health insurance and dental plan (after 6 months)

Relocation package (for candidates outside Portugal)

Reimbursement of initial flight (up to €400) after 4 months in the company.

4 months of accommodation in a shared flat provided by the company (with rental fee to pay).

Extra benefits

Fully paid training.

Career development and professional growth opportunities.

Work in a multicultural and international environment.

Collaborate with some of the biggest brands in the industry .

Your future company

Founded in 2000 by two French entrepreneurs, the company has grown into a global Customer Experience Specialist with over 50,000 employees worldwide. At their Lisbon hub, they deliver customer service solutions for some of the world’s most progressive brands.