Customer Support Quality Analyst Domain Trainee SpanishOnsite Lisbon!

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Customer Support Quality Analyst Domain Trainee SpanishOnsite Lisbon!

Responsibilities
Review assess and report compliance on process / procedure requirements.
Assess quality issues conduct root cause analysis recommend insights develops improvement plans and collaborates with operations team to improve quality performance
Conducts calibration with client counterparts and operating teams to ensure quality measure is aligned and understood.
Works with Quality Manager on change management process tools enhancements and workflow amendments.
Provide expertise and insight into complex areas of process workflows
Act as subject matter expert on Tier 1 workflow policies and procedures
Bring innovation ideas and help create work process standardization
May create new solutions leveraging and where needed adapting existing methods and procedures.
Qualifications we seek in you!
Minimum Qualifications
Associate or bachelors degree preferred.
Medium experience in a Quality Assurance or similar analytical role with experience preferably within the fintech industry.
Understanding of cryptocurrencies blockchain technology digital wallets and common crypto-related inquiries and transactions.
Exceptional attention to detail and strong analytical skills with the ability to identify patterns and root causes.
Excellent verbal and written communication skills with the ability to provide clear concise and constructive feedback.
Proficiency in using quality assurance software CRM systems (e.g. Zendesk Salesforce) and data analysis tools.
Ability to work independently and collaboratively in a fast-paced dynamic environment.
Strong problem-solving abilities and a commitment to continuous improvement.
Prior experience in customer service or support is a plus.
Minimum B2 English & Spanish.
Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.