Production & Batch Operations Engineer (L2 - MCO)

We are looking for a Production & Batch Operations Engineer (L2) to ensure the operability, stability, and performance of solutions in RUN / OPEN environments.

This role is strongly focused on batch scheduling, production monitoring, incident management, and continuous improvement, acting as Level 2 Support (N2) and working closely with application, project, and DevOps teams.

Key Responsibilities

RUN & Operability (MCO – L2)

• Ensure operability of solutions in RUN / OPEN environments
• Maintain CMDB updates, operational documentation, and follow-up on:
• Obsolescence
• Vulnerability management
• Act as Level 2 Support (N2) for production issues

Scheduling & Monitoring

• Define, plan, and execute batch jobs using Control-M
• Monitor processing workflows in real time
• Respond to incidents such as:
• Abends
• Dependency anomalies
• SLA breaches

Daily Production Operations

• Launch and monitor production processes in OPEN environments and Control-M
• Perform incident recovery and batch restarts
• Manage or coordinate interventions on system resources:
• Disk space
• Queues
• Catalogs
• Monitor file transfers and handle related incidents

Support & Continuous Improvement

• Provide technical support to application teams
• Optimize batch processing chains and reduce execution times
• Participate in production releases and change management
• Perform scheduled and on-call (HNO) interventions
• Act as a Technical Integrator between projects and production
• Support solution delivery in coordination with Project Managers / ScrumOps

Documentation & Reporting

• Write and maintain operational procedures and runbooks
• Keep documentation up to date
• Produce availability and performance reports for batch processing

Required Skills & Experience

• Solid experience in IT Production / Operations
• Strong experience with batch scheduling tools, ideally Control-M
• Experience working in RUN / OPEN environments
• Good knowledge of incident, problem, and change management
• Understanding of DevOps best practices:

Language Skills

• French – B2 level (mandatory)
• English – B2 level (mandatory)

Hybrid Work: 2/3x in the office in Lisbon