Operations Associate - Lisbon

About Us

GuestReady is a globally leading short-term rental management and hospitality company, providing great services to property owners, and amazing stays to guests. We are currently operating in the United Kingdom, France, Portugal, Spain and the United Arab Emirates, and we’re growing fast. Launched in 2016, with over 3.3 million guest nights sold, generating over $170 million in Gross Booking Value and managing a portfolio worth over $1 billion, GuestReady is a company on the rise.

At GuestReady, our purpose is to revolutionise the short-term rental industry through innovative technology and a commitment to hospitality. We empower landlords to turn their investments into profitable sources of income by streamlining the rental process from start to finish. From creating listings across multiple platforms to managing guest communications, housekeeping, key exchange, and price optimisation, our team of experts handle every aspect of the rental experience, freeing landlords from the hassle and stress of property management. Our mission is to bring the tradition of hospitality to the short-term rental market and provide peace of mind for our valued clients.

The Junior Operations Associate role will suit an individual with a great customer relations who wants to gain valuable experience and exposure at a well-established company in Lisbon. This could be your opportunity to join a high growth company and compete with your skills, experience and exposure to build yourself and build the company simultaneously.

Responsibilities:

• Build relationships with guests based on trust and respect.
• Support and assist the reception and housekeeping team with day to day operations.
• Have a holistic approach while being able to solve problems tactfully in order to ensure client and guest satisfaction while on the other hand to wisely use costs for resources.
• Manage Reservations ang Guest Communication (Front Office & Back Office)

Requirements:

• Fluent in Portuguese and English - French and Spanish would be a plus.
• Located in Lisbon
• Experience in reception, tourism, hospitality.
• Willingness to work at weekends.
• Available to work at any schedule,
• An individual who’s able to work under pressure being calm and composed.
• Fast problem solver; being able to seek solutions instantly for any given problem.
• Experience in delivering host-focused solutions based on their need and satisfaction.
• Team player; able to work in an environment with cross-cultural colleagues.
• Multi-tasker, organized and able to manage time efficiently and juggle lots of competing priorities.
• Detail oriented individual with a strong focus on quality and an eye for detail.
• Willingness to learn and develop self.
• Capable of building a rapport with just about anyone and have excellent relationship-building skills.
• Able to work with the highest ethical and professional quality standards.

Benefits:

• Great working environment within a fast-growing, tightly knitted team
• Challenging and diverse tasks which will let you grow day-by-day
• Work with multicultural team members and international teams.
• Exposure to the fast-paced world of high-tech start-ups.
• A dynamic work environment with flat hierarchies and space for your own ideas.

We encourage you to apply even if you are missing a skill or two! Don’t undervalue yourself and miss out on an incredible opportunity even though you are a 70% fit- a lot of things can be learned through experience, and skills can be transferable. Let’s work together to fill the gaps!

Diversity and Inclusion

GuestReady is proud to be an equal opportunity employer, and we are committed to providing an environment of mutual respect and inclusion to our teams all over the world. We are proud to say we have a diverse team spread globally and value the unique talents of all our people, with different personal experiences and points of view. We do not accept any discrimination on the basis of race, colour, gender, religion, sexual orientation, disability, age, culture, and warmly welcome applications from members of underrepresented groups.