German Airline Customer Support In Lisbon - Fixed Shifts

OverviewGerman Airline Customer Support in Lisbon - Fixed Shifts Launch Your Career in Airline Customer Support! Are you passionate about travel and driven to deliver outstanding customer service? Step into the role ofAirline Support Specialistand assist passengers worldwide while building valuable experience in the dynamic aviation industry. Role OverviewIn this role, you'll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You'll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you'll join a motivated team focused on providing world-class support. Key ResponsibilitiesDeliver professional, timely assistance via phone, email, chat, and social channels Support passengers with bookings, flight changes, and cancellations Clearly communicate policies on fares, baggage, and special services Provide information on check-in, boarding, and travel requirements Suggest routes, upgrades, and tailored travel solutions Collaborate with internal teams to resolve complex cases Keep accurate records of customer interactions and solutions Stay up to date with airline policies, promotions, and industry regulations Participate in regular training to sharpen skills and advance in the role RequirementsGerman fluency (C2 level) EU citizenship or Portuguese Residency Card 0–1 year of experience in customer support Strong communication, analytical, and interpersonal skills Eagerness to learn and develop Why Join UsCompetitive Salarythat values your skills and effort Language Bonusfor your Italian proficiency Performance Bonusbased on results Health & Life Insurancefor your peace of mind Onsite Work Environmentfostering growth and collaboration Ready to start your journey with theInternational Airline Support Project ? Apply today and let your career take flight!#J-18808-Ljbffr