Front Office Agent IEFP Trainee

Mission :

Strives to ensure guest and employee satisfaction and achieve the operating budget.

Job Summary :

Assist staff with expediting problem payments;

Follow up with guest regarding satisfaction with guest-related issues;

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key;

Process all payment types such as room charges, cash, checks, debit, or credit;

Anticipate sold-out situations and obtain satisfactory alternative accommodations when the property cannot accommodate guests with reservations;

Process all check-outs including resolving any late and disputed charges;

Coordinate with Housekeeping to track readiness of rooms for check-in;

Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy;

Assist management in training, motivating, and coaching employees; serve as a role model.

Requirements :

Customer service attitude;

Excellent communication and organizational skills.

Education / Professional Experience :

• High School Degree or Degree in hotel management is a plus;

Language Skills :