Dutch speaking- User Support Coordinator

Are you fluent in Dutch and passionate about helping businesses grow? Join our dynamic team and support small and medium-sized businesses (SMBs) as they navigate the online advertising world!

Location : Lisbon, Portugal

Work Schedule : 40 hours per week (8 hours per day + 1-hour lunch break) on rotational shifts, Monday to Sunday from 06 : 00 to 00 : 00

Signing Bonus : €2500

Training : 15 working days

Your Role :

As a Customer Service Representative , you will be the go-to expert for SMB clients, helping them grow their businesses across multiple channels. Your responsibilities include :

Providing support via phone, email, and chat to help SMBs maximize their potential

Assisting SMB clients with self-service advertising solutions , ensuring they achieve their marketing goals

Delivering pre- and post-sales support for all self-service products

Offering product and tool guidance to enhance the customer experience

Identifying trends and resolving challenges faced by multiple SMB clients

Acting as the voice of our customers— providing valuable insights and feedback to our engineering team

What We Offer :

Work in a vibrant, fast-paced environment in Lisbon

Competitive salary + signing bonus

Comprehensive training program (15 working days) to set you up for success

Opportunities for career growth and development

What We’re Looking For :

Fluency in Dutch  (written and spoken) and English C1

Strong customer service and problem-solving skills

Interest in digital advertising and online platforms

Ability to work effectively in a dynamic environment

Ready to make an impact? Apply today and become part of our growing team!