Application Support Professional

Decskill, founded in 2014 as an IT Consulting Company, places paramount importance on its greatest asset: its people. Our main mission is to deliver value through knowledge and talent, and we achieve this by fostering a culture of excellence and investing in the development and well-being of our people. With over 600 dedicated professionals and offices in Lisbon, Porto, Madrid, and Luxembourg, Decskill operates across three core areas:

• DECSKILL TALENT : We believe that our people are key to our success. Through Decskill Talent, we empower our team to embrace the digital transformation challenges of our clients. We collaborate with clients to drive innovation, ensuring project success and business growth.
• DECSKILL BOOST : Equipping our team with the latest tools and methodologies, we optimize Time-to-Market and deliver innovative solutions exceeding client expectations.
• DECSKILL CONNECT : Our team collaborates closely with clients to implement and manage IT infrastructures that generate long-term value.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for Application Support Professional!

Responsibilities:

• Incident resolution within internal applications.
• End-to-end customer experience providing a single point-of-contact.
• Incident Management – Incidents, queries & service request .
• Application support for Siemens Digital People Solutions on several platforms.
• Documenting all actions and communication in the tickets.
• Knowledge transfer inside the team regarding the applications and support activities eg Creation of use cases.
• Proactive in finding root-causes, communicating with other teams and finding solutions.
• Focused on providing quality support with focus on client satisfaction.

Requirements:

• German speaker (written and spoken).
• English speaker (written and spoken).
• 2nd level Application Support experience.
• Helpdesk / Service Support experience.
• ITIL foundations knowledge.
• Microsoft Office Tools (excel proficient).
• Problem solving & researching experience.
• Provider-based services experience.
• Teamplayer & Agile mindset.
• Experience in HR systems.
• Ticketing tools (servicenow / remedy / other)
• Good level of english.

If you’re interested in this job, please send your CV to with reference “CA/ Support”.

Thank You!