French stock market IT Support

Position Description :

CGI is looking for a French stock market IT Support to join our team.

Your future duties and responsibilities :

• Perform level 2 technical and functional support for Front / Middle / Back office business applications;
• Intervene in the resolution of incidents that fall under a business or technical expertise identified via level 1 support (based in Lyon or Lisbon). Spoken and written exchange in French but English would be a plus;
• Providing solutions according to quality, cost and deadline requirements;
• Carry out Customer Service requests that fall within the team's area of expertise;
• Contribute to the supply of the support knowledge base to improve the responsiveness of responses;
• Document in collaboration with other departments the maps of Customer environments;
• Participate in the administration of data for the proper functioning of the products;
• Provide assistance for the functional monitoring of regular regulatory work;
• Work closely with R&D for ticket resolution and provide correction priorities;
• Work with R&D in a continuous improvement approach on recurring problems and be a source of proposals for improvements.

Required qualifications to be successful in this role :

With an IT background and / or experience in a customer support structure or in a stock exchange - securities back office service, you have good interpersonal skills and you know how to adapt to different interlocutors, understand them and support them in their IT issues;

English would be a plus;

You have a real taste for customer relations and service. Your ability to communicate, your curiosity, your rigor and your versatility will be essential assets to succeed in this position.

Skills required :

Bilingual French

Knowledge of the "stock market, securities" professional

SQL Skills

Appetite for the financial / banking field

Knowledge of the JAVA or IBMi world

Knowledge ticketing tool (Jira)

Skills :

French

Java

Jira