German Customer Support in Porto (No Phone Calls - Welcome Bonus 3000 Euros)

Launch Your Career in E-Commerce Support – Help Users Worldwide!

Step into a collaborative, fast-paced environment where your technical know-how and problem-solving skills truly make a difference. If you’re an excellent communicator who enjoys helping others and working with innovative digital tools, this role is a great fit. You’ll support users worldwide through chat and email only—no phone calls required .

Role Overview :

As a Customer Support Specialist, you’ll play a key role in delivering smooth and reliable customer experiences. By handling written communications, you’ll troubleshoot issues, guide users, and ensure every interaction is clear and effective. This role is well-suited for those who value structured processes, care deeply about customer satisfaction, and want to grow in a tech-focused, team-oriented setting.

Key Responsibilities :

• Manage customer requests via chat and email, providing timely, professional, and helpful responses

Follow established workflows (SOPs) to resolve issues or escalate cases when necessary

Consistently achieve service targets, including quality benchmarks and SLA goals

Stay informed on product developments, updates, and best practices through regular training

Approach each case with a customer-first, solutions-driven mindset

Contribute to ongoing improvements by sharing feedback and suggesting process enhancements

Requirements :

Why join us :

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!