German Customer Support in Porto - 3000 Euros Welcome Bonus (Emails&Chats ONLY)

Kickstart Your Career in Tech Support – Assist Users Around the Globe!

Be part of a collaborative, fast-moving team where your problem-solving abilities and tech-savvy mindset truly make an impact. If you’re a clear communicator who enjoys helping others and thrives in dynamic environments, this is your chance to support users of innovative digital products—exclusively via chat and email, no phone calls required!

Role Overview :

As a Customer Support Specialist, you’ll play a central role in delivering smooth, high-quality assistance to a worldwide user base. You’ll guide customers, resolve issues, and ensure a positive experience through written communication channels only. This position is ideal for someone who values clear processes, is committed to customer satisfaction, and wants to grow in a supportive, fast-paced setting.

Key Responsibilities :

• Handle customer inquiries through email and chat only , providing prompt, courteous, and clear responses

Follow established support procedures (SOPs) to troubleshoot effectively or escalate when needed

Consistently meet quality and performance targets, including SLA requirements

Take part in ongoing training and feedback sessions to keep skills sharp and stay updated on product developments

Approach each case with empathy and a solution-focused mindset

Contribute ideas to improve workflows and help foster a culture of continuous improvement

Requirements :

Why join us :

Ready to Take Your Career to the Next Level? Apply now and be a key player in delivering outstanding customer experiences while advancing your career!