Net Support Lead

K&K Social Resources & Development GmbH

is an international recruiting agency that has been providing technical resources in the European region since 1993. This position is with one of our clients in

Portugal

who is actively hiring candidates to expand their teams.

Role : .Net Support

Location : Lisbon, Portugal- Hybrid

Employment type : B2B contract

Contract duration : 6 Months+ Extension

Language requirement : Fluency in English & Portuguese

Roles & Responsibilities :

• Work allocation and provide guidance to Operate team (technical / process etc.)
• Follow up with Operate teams to identify and resolve problems with the Local applications
• Vendor coordination in the case of application issues and upgrades e. SLA / KPI management and reporting related to Operate services
• Responsible to deliver the Incident, Service Req, Change, Problem, Preventive & Corrective action Management services and Enhancement Services for applications in scope of the contract
• Provide timely communication to users, Country IT and Shared Country Lead regarding all aspects of the Operate services
• Ensure provision of application and related business process specific input & assessment to assist the Incident Management Team when drafting major outage communications to the relevant business users
• Identify and implement service improvement opportunities
• Proficient in language French & German and good communication with the Business users
• Should have Good Team Management, Stakeholder, Reporting and leadership skills
• Strong ITIL Knowledge and process implementation experience required
• Disaster Recovery and Business continuity experience
• Manage Weekly and Monthly Service review reporting to the customer and stakeholders
• Risk Management & Escalation handling experience
• Interact with customers on reported issues and manage customer expectations
• Communicate with other parts of the team and third-party suppliers to ensure business needs are met, for example (but not limited to) the triage and management of tickets and coordination of the upgrade of third-party software.
• Technical skills required include, but are not limited to the following : Dotnet Full stack (C#, ASP.NET, SQL, JS, TS (AngularJS), HTML, CSS, Linq, Entity Framework)

Note : Applicants for employment in Portugal should possess work authorization which does not require sponsorship by the employer for a visa.