Application Support Engineer

Application Administrator at AXA Group Operations

AXA Group Operations is an IT solutions provider dedicated to serving the AXA Group and its banking and insurance companies globally. Our mission is to develop and manage international business solutions that support AXA's growth, accelerate market entry, and drive cost efficiency.

Join our team at AXA GO AML, where you will work alongside the Financial Crime Compliance (FCC) operations team. We utilize Netreveal, an external software solution distributed by Symphony AI, to enhance our anti-money laundering efforts.

Key Responsibilities

• Manage systems, databases, and network operations.
• Maintain and support applications, ensuring quality of service (QoS).
• Collaborate with our technical team as an experienced application administrator.
• Oversee ticketing, incident, problem, and change management in a large enterprise environment.
• Automate manual procedures to improve efficiency.
• Create, update, and enhance operational and implementation guidelines, along with necessary documentation.
• Ensure high availability and compliance of applications.
• Configure and monitor services on preproduction and production servers.
• Assist the test team with file integrations, analysis, and KPI tracking.
• Produce reports and KPIs on demand using Oracle SQL.
• Manage applicative users effectively.

Qualifications / Skills

Location : Lisbon, Portugal

Hybrid : 2 days p / week on-site.

Make sure to attach your CV in English.