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Content Moderator - Spanish - Lisbon

Content Moderator - Spanish - Lisbon

Dila RecruitmentLisboa, Lisboa, PT
Há 24 dias
Tipo de trabalho
  • Quick Apply
Descrição do cargo

Ready for a career move that feels right? At Dila Recruitment , you're more than just a resume. We offer a deeply personal recruitment experience, taking the time to understand your individual aspirations. Plus, our team of recruiters lives and works internationally, providing you with access to a wider range of global opportunities and a nuanced understanding of different markets.

Position : Content Moderator

Location : Lisbon, Portugal

Employment type : Full-time (6 month contract) with possibility of extension / permanent contract

DUTIES AND RESPONSIBILITIES :

  • Maintained strong knowledge and enthusiasm for leading e-commerce products, services, and industry standards
  • Reviewed content in line with established service level agreements (SLAs) and quality benchmarks
  • Ensured uploaded content complied with platform policies, legal standards, and safety guidelines
  • Adapted to policy updates, schedule changes, and followed standard operating procedures with consistency
  • Identified and escalated issues through proper internal channels, adhering to company protocols

REQUIREMENTS :

  • Native / fluent in Spanish both verbal and written (C2 level). Fluent in English (minimum B2 level)
  • Excellent moderation abilities with clear verbal and written communication, sound judgment, and local market insight
  • Solid understanding of e-commerce platforms and industry practices
  • Able to manage high workloads and maintain performance during peak promotional periods
  • Strong customer service skills with empathy, effective communication, and balanced decision-making

    • BENEFITS :

  • Working schedule : Monday - Sunday, 24 / 7 rotating shifts
  • Modern office in a city center with open spaces, easy to access with public transportation
  • Comprehensive initial training and and guidance to make sure you're well prepared and comfortable at a new workplace
  • Support from colleagues with coaching and mentoring opportunities
  • Health and Wellbeing initiatives
  • Monthly meal allowance and much more
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    Content Moderator • Lisboa, Lisboa, PT