Elevate Your Career to New Heights!
We are seeking an enthusiastic Customer Support Specialist to join our dynamic and forward-thinking team. If you’re adaptable, personable, and excel in a fast-paced environment, this could be the perfect role for you!
Role Overview :
As a Customer Support Specialist, you'll manage customer inquiries across multiple channels—phone, chat, email, and social media—addressing issues related to accounts, technical support, and financial matters. Your contributions will be essential in improving customer satisfaction and streamlining operational processes.
Key Responsibilities :
- Deliver exceptional support via phone, chat, email, and social media
- Resolve issues related to account setup, verification, logins, financial concerns, and technical challenges
- Serve as a trusted advisor, especially for clients in the sports industry
- Respond promptly to customer inquiries, feedback, and concerns
- Foster strong client relationships with clear and effective communication
- Uphold high service standards in line with company policies
- Propose process improvements to enhance the customer experience
Requirements :
Fluent in Flemish (C2 level)Fluent in English (B2 level)EU Citizenship or Portuguese Residency Card0-1 year experience in customer supportStrong leadership, analytical, and communication skillsEagerness to learn and growWhy Join Us :
Competitive Salary : We offer attractive compensation that reflects your skills and experience, recognizing and rewarding your contributionsMeal Allowance : Enjoy a meal allowance to keep you energized during working hoursHealth and Life Insurance : Benefit from comprehensive coverage to support your well-being.Onsite Work Environment : Thrive in a collaborative and communicative office settingRelocation Package : Receive support if relocating to ensure a smooth transitionReady to take on this exciting opportunity? Apply today, and let’s connect!