Italian and English Customer Sales Advisor (With RelocationSupport)

Language Italian (Native) + English (solid B2) Key

Responsibilities Customer Interaction : Handle incoming user

requests via telephone, email, and chat. Log call details into case

management systems and provide responses and resolutions within SLA

to customers. Customer Satisfaction : Aim for the highest Customer

Satisfaction Survey scores by actively updating customers on status

and resolution progress. Their happiness is our happiness. Customer

Service : Deliver high-caliber customer service for post-sales

requests including delivery, warranties, and refunds. Sales

Support : Provide inbound sales support and promote products to

increase revenue while ensuring the highest level of customer

satisfaction. Sales Goals : Achieve sales goals set on a quarterly

basis while providing an excellent customer experience. Order

Management : Log and follow up on orders or requests, capturing all

required data elements in CRM as mandated by clients, policies, and

products. Candidate Profile Excellent communication skills coupled

with empathy and team spirit Tech-savvy Previous experience in

Customer Service (preferable) Previous experience in sales is a

plus Availability to work on rotational shifts Salary Conditions

Base salary (gross) : 1024 x 14 Performance bonus (gross) : up to 225

Meal allowance : 7,23 per workday (paid in meal card) Transportation

allowance : 20 Health insurance : Since day 1 upon monthly payment -

Free after 6 months of contract Schedule Monday till Saturday

including bank holidays) : 08 : 00 to 19 : 00 (Rotational shifts) Days

Off : Sunday + 1 rotational day Type of contract : 6 months with the

possibility of renewal