O2C Global Process Lead

In 1966, in Marseilles, while the world was talking about Star Trek 🚀, Sodexo was serving its first customers, launching our journey in Quality-of-Life Services , led by the visionary Pierre Bellon.

Since then, we have continued to grow, providing essential everyday solutions and improving the lives of millions worldwide. Supported by 400,000 dedicated colleagues in 64 countries , we keep expanding and innovating.

About Sodexo Business Services (SBS)

Portugal is no exception! 7 years ago, we established Sodexo Business Services (SBS) , our shared service center. Here, you will have the opportunity to join various Financial teams such as Record to Report, Order to Cash, Purchase to Pay, Financial Analysis, and Master Data , supporting European markets and ensuring business growth.

Join Us!

We are looking for talented professionals to be part of our team, bringing unique skills and perspectives to help us grow even further.

Opportunity : O2C Global Process Lead (On site Cash Management - Retail)

As the O2C Global Process Lead, you will provide strategic vision in identifying process improvements, working with internal functions and external consultants to support the performance of O2C activities within the shared service centres. Working in a team that is the linchpin in integrating process improvements with technology and strategy, working closely with cross-functional teams.

You should have a finance background, preferably as a qualified accountant, with experience in the order-to-cash domain.

As O2C Global Process Lead you will manage and optimise the processes within order-to-cash including identifying bottlenecks and implementing improvements to enhance efficiency and participate our ERP program

You will be confident in taking the lead and working in an ever-changing environment, with strong problem-solving skills and the ability to engage with people at all levels across the business.

What will you do?

A Global Process Lead of On-Site Cash Management (Retail) plays a crucial role in managing and optimising the end-to-end O2C process. Here are some key responsibilities :

• Process ownership – manage and optimise finance retail process
• Ensure alignment between revenue recognized and cash received across all retail channels.
• Responsible for identifying, implement and monitor controls and reconciliation mechanisms.
• Support audit and compliance findings related to revenue and cash processes.
• Continuous improvement – identify bottlenecks and implement improvements to enhance efficiency working with internal teams and external consultants
• Cross-functional collaboration – ensure alignment across systems and processes with other finance domains, countries, other functions
• Performance monitoring – develop and maintain key performance indicators, dashboards and reports to monitor process integrity and performance
• Technology & innovation – stay current with emerging technologies and trends. Proactively evaluate and recommend innovative digital solutions and automation tools to enhance operational efficiency and drive performance improvements across the business
• Project delivery – ensure all initiatives are delivered on time and within scope
• Stakeholder management – communication within and outside of O2C team ensuring that all parties are aligned with process changes
• Compliance and control – ensure all process redesigns adhere to internal policies and external regulatory requirements
• ERP Program participation – actively contribute to our ERP project, ensuring collaboration to drive ERP roll out and ensure operational efficiency improvements and long-term strategic alignment

What you'll need to succeed? :

What we have to offer you?

📩 Apply now! Send your CV to Recruitment.SBS.Portugal@sodexo.com with the job title in the subject line. Explore all our career opportunities here : Sodexo Careers .

Learn more about Sodexo : YouTube - Sodexo .

Diversity & Inclusion Statement

Sodexo is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer . All qualified applicants will receive consideration for employment based on merit.

🔒 Data Privacy :

We respect your privacy. Your personal data will be used exclusively for recruitment purposes, processed under GDPR regulations, and treated confidentially. For further details, contact privacy.sbs@sodexo.com .