Reliability and Performance Engineer

About Broadvoice | GoContact

At Broadvoice | GoContact, we believe that exceptional customer experience is the cornerstone of business success. Our AI-powered contact center and communications solutions are designed to help mid-market businesses simplify service, enhance satisfaction, and swiftly resolve issues.

Our holistic approach to CX sets us apart in the market. We don't just provide software. We offer a proven CX framework backed by hands-on support. And our platform was built to be easy to deploy, intuitive to use, and scalable without chaos.

Every role in our company contributes to our mission of providing and creating exceptional experiences. Whether you're in product, sales, support, marketing, or operations, your work directly impacts our customers and, by extension, their customers. Collaboration, innovation, and a shared commitment to excellence define our culture.

POSITION SUMMARY

We're seeking a Reliability and Performance Engineer to join our newly formed SRE Pillars Team. This role is critical to ensuring the stability, scalability, and efficiency of Broadvoice's global infrastructure and services. You'll drive initiatives that improve system reliability, optimize performance, and support our SLO / SLI framework.

KEY RESPONSIBILITIES

• Design and implement reliability strategies across infrastructure and applications.
• Analyze system performance and identify bottlenecks or degradation patterns.
• Collaborate with Infra and Product teams to define and maintain SLOs and SLIs.
• Lead root cause analysis and post-incident reviews to drive long-term improvements.
• Develop tools and automation to monitor, test, and enhance system performance.
• Contribute to capacity planning and forecasting efforts.
• Participate in an on-call rotation for after-hours and weekend coverage.

QUALIFICATIONS

WHY BROADVOICE

Grow Your Career

Whether you're interested in advancing technical skills, developing leadership acumen, or exploring new areas, we support your career journey with clear growth paths, access to learning resources, and mentorship.

Enjoy Flexibility

We know life happens outside of work. Our remote-first approach and focus on work-life harmony let you thrive in all areas of your life.

Community & Culture

Be part of a team that values diversity, inclusion, and a sense of belonging—where your contributions make a real difference.

Make an Impact

With us, your ideas are heard, and your work is meaningful. As a member of our team, you'll play a central role in building a more reliable and process-oriented infrastructure for Broadvoice's future.

Are you ready to join a passionate and talented team to build the future of Broadvoice?

If you're a strategic thinker, a collaborative, and have a talent for driving impactful results, we'd love to meet you Apply now to become part of a forward-thinking company that's growing and empowering its people across all roles and departments.