SysOps Engineer

Purpose of Position

Perform and monitor the installation / configuration, operation and maintenance of IT systems, databases and related infrastructure to guarantee that they are fully functional and that all standard procedures for systems administration are followed.

Responsible for managing application deployments across all environments, including Development, Quality Assurance, User Acceptance Testing and Production. Ensures compliance with ITIL Change Management standards, risk mitigation and business impact minimization. Collaborates with cross-functional teams (DevOps, Business Analysts, Program and Project Managers as well as internal and external developers) to deliver smooth transitions through the deployment lifecycle, maintaining environment stability and supporting continuous delivery practices.

Tasks And Responsibilities

Systems, Servers and Database Administration

• Install, configure, and administer company systems and servers (on-Prem and cloud), business applications and database infrastructure to ensure full functionality according to company policies and standards;
• Perform ongoing maintenance of server hardware and operating system software, including patch management, hardware migrations, and system upgrades in a high-availability global environment;
• Perform daily system monitoring, review logs, manage network security, and conduct backups to ensure hardware integrity, system availability, data security, and issue resolution;
• Monitor and enhance security policies to mitigate security risks and protect against threats and vulnerabilities;
• Conduct ongoing reviews of server infrastructure, taking proactive measures to ensure continued stability, optimize cloud resources usage and cost efficiency;
• Perform regular database backups, recovery and optimization; monitor database performance troubleshoot issues and implement improvements;
• Manage database security, including access controls and encryption and assist in database design, migration, and integration projects;
• Troubleshoot network, hardware, and software issues, providing timely and accurate solutions;
• Provide second / third-level support and incident resolution for a 365x24x7 operation;
• Participate in on-call and after-hours support rotation.

Application Support

Education

Bachelor's in Computer Science or Computer Engineering

Certifications and Licenses

Years Of Experience

2-4 years of experience

Core Competencies

Adaptability

Collaboration

Curiosity

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities And Other (KSAOs)