Airline Reservation Advisor – French Speaker - Lisbon

Are you passionate about travel and tourism? Do you thrive on challenges and want to gain valuable insights into one of the world’s most prestigious airline companies? Join an international team in Lisbon and contribute to providing top-level customer support for airline reservations.

Your responsibilities and impact as an Airline Reservation Advisor will be :

Managing bookings by altering, canceling, or creating reservations

Assisting clients through inbound calls with after-sales inquiries related to their reservations

Handling back-office tasks such as ticket issuing, modifications, and cancellations

Skills, qualifications and interests you need to succeed in this role :

Native level of French and good level of English (mandatory)

Passion for the travel and tourism industry – studies or experience is a strong plus

Professional attitude with excellent customer service skills

Strong listening and communication abilities

Willingness to learn, develop, and acquire new skills

Dynamic, self-motivated, and adaptable

Team-oriented and open to working in a multicultural environment

Strong work ethic and commitment to company success

What’s in it for you?

Contract type : 6-month contract

Working hours : Monday to Friday, rotating shifts between 7 am and 11 pm

Salary package :

€850 gross / month x 14 months

Up to €100 monthly performance bonus

Up to €100 monthly complexity bonus

Meal vouchers of €7.23 per workday

Partial reimbursement of transportation costs

Private health insurance and dental plan after 6 months

Relocation support for international candidates :

Reimbursement of up to €400 for initial flight after 4 months

4 months of shared accommodation provided (rental fee to pay)

Additional perks :

Fully paid training and professional development

Career evolution opportunities within the company

Work in a multicultural and international environment

Experience in a fast-paced and challenging industry

Your Future Company

Founded by two French entrepreneurs in 2000, this multinational has become a global leader in customer experience, employing over 50,000 people worldwide. From its hub in Lisbon, the company manages customer service operations for some of the world’s most progressive brands, particularly within the travel and tourism industry.