David Kennedy Recruitment is working with a leading Outsourcing / BPO consultancy who is seeking to onboard a Polish-speaking Advertisers Support for their Lisbon office.
Position : Advertisers Support
Location : Lisbon, Portugal
Employment type : Full-time
DUTIES AND RESPONSIBILITIES :
- Provide support to small and medium sized businesses using various channels (chat, email and telephone)
- Provide pre and post-sales support for all self-service products
- Improve the advertising experience and satisfaction by resolving technical issues, reporting bugs, guiding the users on the platform, and helping them to use its tools and features
- Identify trends and solve problems facing multiple SMB clients
- Deliver a positive attitude towards the brand
- Maintain and update all job-related administrative forms
REQUIREMENTS :
Native / fluent in Polish, both oral and written. Fluent in English (at least B2 level)Knowledge of advertisement industry will be considered as an advantageComputer literate with sound knowledge of Microsoft Office packageExcellent communication skillsResourceful personality that can adapt and remain calm in all situationsAbility to work independently, while being team player at the same timeAble to work rotating shiftsOFFER :
Portuguese employment contractHoliday entitlement with 22 days per yearThree weeks training on company and productsBe part of a dynamic multilingual, multicultural and creative team with positive and friendly atmosphere40 Hours per week on a weekly rotational shift pattern covering line operating hours from Monday to Sunday, from 6 : 00 AM to 24 : 00Guidance and tools to reach career potentialPrivate health insuranceRelocation supportFree Portuguese classes, water sport activities, soft trekking and much more