German Customer Support Specialist - Lisbon I Santos area (On-site)'

German Customer Support Specialist

Position : German Customer Support Specialist

Location : Lisbon (Santos) – On-site

Start Dates : 2 February 2026 | 16 February 2026

Working Schedule

Rotative shifts

Monday – Sunday, between 08 : 00 – 00 : 00

Shuttle service provided for late shifts

Job Description

We are looking for a German-speaking Customer Support Specialist to join an international team supporting a global Video Streaming Platform .

You will be responsible for delivering high-quality customer support, handling inquiries, and ensuring an excellent user experience.

Requirements

German : Native or near-native level

English : Minimum B2 level (mandatory for all positions)

EU ID, Residence Card, or Certificate of Protection (issued later than March 2022)

Customer-oriented mindset

With or without previous customer support experience

Offer & Benefits

Base salary (no experience) : 15,260€ gross / year

Possible signing bonus : 2,000€ – 2,500€

Monthly language bonus : 235€ – 360€ (depending on experience level)

Stable long-term project in a multicultural environment

Relocation & Support

For candidates relocating from outside Continental Portugal :

Full bureaucratic support to obtain NIF & NISS

Assistance with housing search according to candidate needs

Relocation bonus : 2,500€ gross , paid with the first payroll cycle

For candidates already in Portugal (100 km or more from Lisbon) :

1,500€ gross relocation support

Interested candidates are welcome to apply their CVs in English.