Main Purpose of the Role
To act as a catalyst across the entire station network having strong and clear mindset for the result;
To leverage the potential of the teams to maximize both sales and service performance in the stations.
To increase the revenue in all counter sales through :
- Reservations done at the counter / Ancillary sales / Walk-in Rentals
Key Areas of Responsibility
To ensure continuous monitoring of Results by Station, by RSA, by product and by business segment.
To provide constant coaching / training to the Station Managers - One to One process - in order to :
Develop coaching skills in the Station Managers;Develop sales management knowledge and the identification of business opportunities;Know how to analyze the actions of the RSA's;Know how to set weekly forecasts;Know how to plan daily activities;Know how to constantly review blueprint actions;Other actions relevant to the operational activity and to increase the ARPD;Coaching giving feedback and setting goals and objectives for the Station teams during the station visits;After each Station visit, make a report by email (standard email) and send it to the Group, to the Country Revenue Manager and to the Operations Director;Carry out the monitoring of the sales coaching carried out by the Station Managers;Carry out the biweekly and monthly analysis of each Rental Agent;Provide sales animation through various activities (example : Internal competition, etc.);Revenue & Performance Coaches will provide local training with the objective to increase and develop the counter sales;Motivation and security in the sales process in order to respond positively to customer objections;To do constant coaching and station monitoring;Coordinate and send all training documentation to the Training manager via email / Drive.Effective time management with the aim of ensuring that the tasks under your responsibility are completed.
Availability to travel inside the country 50% of working time.
Perform the tasks with a high level of quality, with attention to detail and precision.
Skills and experience
Position located in Porto. Candidate should be able to travel inside the country 50% of working time;High School level;At least 2 years + experience (preferably in a similar position or at the same industry);Excel skills;Medium English level;Solid knowledge of car rental business preferred;Leadership ability (preferably with experience);Flexibility and adaptation to business needs.