Senior Compliance Services Representative

Build your future with Sovos.

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges – we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we

Don't worry if you don't check all the boxes – apply anyway We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Work You'll Do :

The Senior Compliance Services Representative is responsible for delivering tax compliance services to large and complex clients as well as providing support to team members with client escalations and issue resolution. As a trusted resource and extension of our client's tax compliance environment, this role performs tasks such as data imports and reconciliation, management of regulatory tax deadlines, and provides problem resolution to complex problems. With a strong understanding of project management and experience in client services, accounting and reconciliation, the Senior Compliance Services Representative acts as a collaborative and consultative partner.

More specifically you will :

Deliver client services utilizing Sovos' Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and / or Certificate Management software

Ensure compliance with applicable taxing authorities (IRS, State and Local Governments) and client-specified procedures by adhering to internal policies and procedures

Identify, prioritize, and resolve client issues; coordinate appropriate internal departments to provide timely response and solutions

Provide assistance to Compliance Services Associates and Representatives in building domain expertise and resolving client issues

Maintain goals and key measures to ensure progress and alignment with desired business outcomes for clients

Identify process improvement and / or standardization opportunities; offers suggestions to build internal efficiencies and reduce risk and lead internal process improvement projects

Foster continuous improvement efforts; offers ideas and feedback to generate new and innovative ideas for ongoing Company improvements and enhancements

Develop re-usable documentation and training material; leads training sessions

Work with clients and federal, state, or local jurisdictions to investigate complex issues and negotiate solutions

Perform other duties and special projects as assigned

What We Need From You :

Bachelor's degree or equivalent work experience

3+ years of client service related work experience

Knowledge of Tax Information Reporting (1099), Affordable Care Act, Sales and Use Tax Reporting, FATCA, Unclaimed Property, and / or Exemption Certificate Management

Excellent time management, decision making, and organizational skills

Detail oriented and ability to work independently in a fast-paced environment

Ability to lead and empower teams to achieve individual and operational goals

Excellent interpersonal and professional communication skills

Computer and internet skills to include Excel, Outlook and Word

What Does Sovos Offer You?

The tools to enhance your life - because we want you to enjoy your life outside of work

• Health Insurance
• Life Insurance
• Personal Accidents Insurance
• Meal Allowance
• Continuing opportunities for further Learning & Development
• Progressive Wellness Program
• A chance to work with talented and passionate people in a rewarding and values-driven environment
• Visit our careers page to learn more

Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work

Company Background

Sovos was built to solve the complexities of the digital transformation of tax, with complete, connected offerings for tax determination, continuous transaction controls, tax reporting and more. Sovos customers include half the Fortune 500, as well as businesses of every size operating in more than 70 countries. The company's SaaS products and proprietary Sovos S1 Platform integrate with a wide variety of business applications and government compliance processes. Sovos has employees throughout the Americas and Europe, and is owned by Hg and TA Associates. For more information visit and follow us on LinkedIn and Twitter