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Application Support Specialist M / F

Groupe ADENESPorto, Porto, Portugal

Há 1 dia

Descrição do cargo

ADENES, an international disaster recovery and services group, is recruiting an

to join our team based in Porto.

The ADENES Group is a leader in insurance-related expertise and services. With a national presence and a dynamic of continuous innovation, we have made the digitalization and optimization of our solutions a central pillar of our development strategy.

As part of the modernization and ramp-up of our hybrid platform (On-Premise & Azure Cloud), we are seeking a Level 2 Application Support who will play a key role in maintaining our application solutions in operational condition and continuously improving our support and operational processes.

Reporting directly to the Application Operations and Support Manager, you will provide Level 2 technical support for our applications, ensuring the quick and efficient resolution of incidents and user requests.

Your main responsibilities will be :

Incident Management

Handle production incidents originating from Level 1 support
Analyze the root cause and provide an initial diagnosis
If necessary, escalate to the Level 3 team of the solution concerned
Follow up the process until complete resolution and communicate with the appropriate teams.

Monitoring and Supervision

Monitoring systems and applications in production using monitoring tools

Detect, diagnose, and report incidents and anomalies in real time. Procedure Development and Implementation

Participate in the design, formalization, and continuous improvement of support and operations procedures

Contribute to the implementation and deployment of new processes in conjunction with the IT and business teams

Document recurring incidents and best practices to facilitate learning.

Change Management

Monitor and participate in application deployments and planned changes (MEPs, patches, updates, fixes).

Continuous Improvement and Industrialization

Participate in the documentation and automation of recurring tasks (scripts, tools, etc.);

Contribute to improving application reliability and performance.

Technical Environment

: Azure, .NET, Angular, SQL Server, PostgreSQL, and Elasticsearch

You have at least two years of experience in application support.

Required Skills :

Proven experience in Level 2 application support.

Proficiency in .NET and Angular technologies

Good knowledge of SQL Server, PostgreSQL, and Elasticsearch databases

Ability to analyze and resolve complex technical issues.

Excellent communication and customer relations skills.

Ability to work in a team and manage priorities.

Fluent in French and English.

Soft skills :

Service orientation

Excellent communication skills (written and oral)

Teamwork

Analytical skills

Prioritization and stress management

Writing skills.

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Application Support • Porto, Porto, Portugal