Spanish Airline Customer Support in Lisbon

Launch Your Career in Airline Customer Support

Are you passionate about travel and driven to deliver outstanding customer service? Step into the role of

Airline Support Specialist

and assist passengers worldwide while building valuable experience in the dynamic aviation industry.

Role Overview :

In this role, you'll be the first point of contact for travelers, managing inquiries about flight bookings, schedule adjustments, cancellations, and travel regulations across phone, email, chat, and social media. You'll guide customers through booking options, explain fares and baggage rules, and ensure a seamless travel experience. With full training and ongoing development, you'll join a motivated team focused on providing world-class support.

Key Responsibilities :

• Deliver professional, timely assistance via phone, email, chat, and social channels
• Support passengers with bookings, flight changes, and cancellations
• Clearly communicate policies on fares, baggage, and special services
• Provide information on check-in, boarding, and travel requirements
• Suggest routes, upgrades, and tailored travel solutions
• Collaborate with internal teams to resolve complex cases
• Keep accurate records of customer interactions and solutions
• Stay up to date with airline policies, promotions, and industry regulations
• Participate in regular training to sharpen skills and advance in the role

Requirements :

Why Join Us :

Ready to start your journey with the

International Airline Support Project