Talent.com
Esta oferta de trabalho já não está disponível no seu país.
Tech Support Team Leader (German)

Tech Support Team Leader (German)

careerxtraLisbon, Portugal
Há 13 dias
Tipo de trabalho
  • Quick Apply
Descrição do cargo

We are  with a renowned Business Process Outsourcing (BPO), specializing in supporting high-growth and disruptive companies, to find a Tech Support Team Leader for their offices in Lisbon.

Position : Tech Support Team Leader

Location : Lisbon, Portugal

Employment type : Full-time

Remuneration : Base salary.

DUTIES AND RESPONSIBILITIES :

  • Lead, support, and motivate a team of technical support specialists.
  • Oversee daily operations to ensure service metrics (e.g. response times, resolution rates, customer satisfaction) are consistently met.
  • Serve as the escalation point for complex technical issues related to software, hardware, or product usage.
  • Conduct regular team coaching sessions and one-on-one meetings to enhance performance and skill development.
  • Work closely with training and quality assurance teams to identify performance gaps and implement process improvements.
  • Prepare and deliver performance reports and insights to management.
  • Promote a culture focused on customer satisfaction, quality, and continuous improvement.

REQUIREMENTS :

  • Fluent in German, with strong written and oral skills, as well as proficiency in English.
  • Prior experience in a supervisory or team leadership role within a technical support or customer service environment.
  • Familiarity with technical products or solutions (e.g. consumer electronics, software platforms, or related industries) is a plus.
  • Demonstrated ability to manage team performance and drive engagement.
  • Strong interpersonal, communication, problem-solving, and organizational skills.
  • Willingness to work flexible hours, including evenings and weekends if required.

    • OFFER :

  • Lunch vouchers 10,20 EUR per day.
  • 40 EUR transportation allowance or company shuttle.
  • Additional birthday day off.
  • Guidance and tools to reach career potential.
    • Criar um alerta de emprego para esta pesquisa

    Team Leader • Lisbon, Portugal