Danish Customer Specialist in Portugal

Launch Your Career in Customer Specialist!

Join a welcoming fast-paced automotive team where empathy teamwork and professionalism shape every customer interaction. If youre proactive well organised and enjoy helping people solve problems this role is a strong starting point for a long-term career in customer support within the automotive industry.

Role Overview:

As an Customer Specialist youll be the main point of contact for customers assisting them via phone email and live chat. Your goal is to deliver fast accurate support while ensuring a smooth and positive customer experiencewhether customers need help with vehicle services orders warranties or account-related requests.

Key Responsibilities:

• Multi-channel support: Assist customers professionally through phone email and live chat

• Problem-solving: Answer questions about automotive products/services troubleshoot issues and support account requests

• Customer guidance: Explain solutions clearly address concerns and ensure customers feel confident and supported

• Accurate documentation: Record customer interactions and resolutions in internal systems with attention to detail

• Escalations: Identify complex urgent or sensitive cases and escalate according to established procedures

• Team collaboration: Coordinate with internal teams to resolve issues efficiently and improve service quality

• Quality & targets: Consistently meet service KPIs quality standards and response-time goals

• Ongoing learning: Stay updated on automotive products policies and best practices to deliver excellent support

Requirements:

• Language Skills: Fluent in Danish (C1) and English (B2)
• EU citizenship or a Portuguese residency card
• Hands-on experience managing paid advertising campaigns
• A degree in Marketing or equivalent professional experience in digital marketing
• Strong analytical leadership and communication abilities

Why Join Us

• Competitive Salary: Your expertise and dedication are rewarded
• Meal Allowance: Support during your working hours
• Health & Life Insurance: Comprehensive benefits for your peace of mind
• Collaborative Team: Be part of a supportive and communicative work environment
• Relocation Assistance: Seamless support for your move
• Remote Work: Enjoy the flexibility of working from home

Ready to Make a Difference Apply now and take the first step toward fostering safer online communities!

Key Skills
Design Engineering,Baan,Customer Service,Fund Management,ABAP,Elevator
Employment Type : Full Time
Experience: years
Vacancy: 1