Account Executive

Company

We are a global technology company that has been delivering comprehensive and reliable fleet management software for rental, leasing and mobility businesses worldwide.

More than 30 years working with rent a car businesses, assure you that we have extensive experience in this business, and that our software can be your business success key.

During these years, we have worked closely with our customers, in constant dialogue, adapting our system, making it a solution to compete in the new millennium. However, we know that a software is never complete, and we thrive on improving it every day, with the help of our partners.

Scalable, safe and dynamic, this software is the global solution of choice for renting companies of any size. Our know-how grants the best tailored solutions. Most of our work is done with Microsoft® tools and Microsoft® SQL Server. With presence in over 80 countries, supporting market leaders such as Volkswagen Financial Services, Europcar, and LeasePlan, we have proven to be a world class technology partner for mobility fleet management.

Profile of the candidate

We are on the lookout for a dynamic and results-driven Account Manager to join our growing team. As the primary liaison between our company and our esteemed customers, you will play a pivotal role in nurturing relationships, addressing customer needs, and driving revenue growth.

You will be responsible to understand the challenges faced by our Rentway customers and use our product portfolio to understand how we can address their challenges or convey custom developments needs to the product team.

Reporting directly to our Global Commercial Director, you will have the unique opportunity to shape our customer engagement strategy. The position is based in Lisbon (Oeiras).

What will you be doing?

Tier II / III Customer Management :

• Act as the primary point of contact (outside of the technical support or finance-related queries) for the management of Tier II / III customers, providing personalized attention and addressing any concerns or inquiries they may have,
• Coordinate and schedule regular meetings with the customers to nurture relationships, gather feedback and provide a 360º overview of their relationship with us, ensuring satisfaction,
• Prepare meeting agendas and materials in notes shared with the clients for follow-up,
• Gather information regarding the client's business strategy to understand where our product portfolio fits,
• Collect information for future product development,
• Put in place all these initiatives in a process-oriented manner that would allow scalability.

Manage Customer Requests :

Manage Upsells :

What we expect from you?

Strategic thinking and problem-solving abilities, with a focus on driving customer satisfaction and revenue growth.

Benefits