Atlassian Platform Operations Specialist

Position Overview :

As an Atlassian Platform Operations Specialist, you will be responsible for the day-to-day administration, maintenance, and support of our Atlassian Jira Cloud and Confluence platforms. You will work closely with internal teams to ensure the platforms are stable, secure, and optimized for productivity. This role focuses on operational excellence and tactical execution, ensuring that users have a reliable and efficient experience with our Atlassian tools.

Key Responsibilities :

• Platform Administration : Perform daily administration of Jira Cloud and Confluence, including user management, permission schemes, project configurations, and space management.
• Operational Support : Provide 2nd-level support for Jira and Confluence issues, troubleshoot problems, and coordinate with vendors or 3rd-level support when needed.
• Configuration Management : Implement and maintain workflows, custom fields, screens, automation rules, and dashboards based on user requirements.
• Plugin & App Management : Manage and evaluate Atlassian Marketplace apps, ensuring compatibility and performance within the environment.
• Change & Release Management : Support change management processes, including testing and deploying updates or new configurations in a controlled manner.
• Monitoring & Reporting : Monitor system performance and usage, generate reports, and provide insights to improve platform efficiency.
• Documentation & Training : Maintain up-to-date documentation and provide user training or guidance on best practices and platform usage.
• Security & Compliance : Ensure compliance with internal policies and security standards, including regular audits of permissions and access controls.
• Collaboration : Work with cross-functional teams to gather requirements and implement solutions that enhance collaboration and productivity.

What We Expect from You :

Preferred Certifications :