Toc Service Operations Specialist

The OpportunityAt Vantage Towers, we're on a mission to power Europe's sustainable digital transformation. As a leading tower company, we're ushering in an era of technology-driven advances to help connect people, businesses, and internet-enabled devices like never before. We combine the scale, stability and quality of our tower network with the agility, optimism and energy of a start-up. Your ContributionThe TOC Service Operations Specialist will report to the TOC Service Manager and be responsible for ensuring high-quality service delivery, effective incident management, and adherence to operational governance frameworks. The role involves collaborating with internal teams, vendors, customers, and local markets to optimize performance and support continuous service improvement. You monitor tower sites in real time, detect incidents, follow emergency protocols, and elevate when required. You troubleshoot and resolve tower and equipment issues in collaboration with technical teams. You coordinate escalations with stakeholders to ensure timely resolution. You generate and analyze operational reports, track KPI/SLA performance, and recommend improvements. You support the implementation of operational processes, governance structures, and capacity planning. You handle customer onboarding, service requests, and performance monitoring to enhance customer experience. What makes you stand out5+ years of experience inService Delivery ,TOC/NOC Operations, andTelecommunications Infrastructure Proven expertise inincident management ,tower site monitoring, andtechnical troubleshooting Strong skills inKPI/SLA tracking ,operational reporting, andservice performance analysis Fluent inEnglish, Spanish, and Portuguese(C1 level) Solid academic background inTelecommunications Engineering Effective incross-team collaboration ,vendor coordination, andcustomer support Strategic thinker with a focus onprocess improvementandservice excellence Familiar withtelecom technologiesincludingsmall cells ,DAS, andIoT solutions What we offerAdiverse, multicultural setupbased on our values – Accountability, Respect, Teamwork, and Trust – and the unique opportunity toshape the organisation Anattractive salary package Meal Allowance : Delivered on Pluxee card - €10.20/day Pension Plan Full Health Insurance : For employees and co-payment for family members Life Insurance 7 extra vacation days : 4 flexible, plus 3 fixed — 1 on Carnival, 1 on Christmas, and half a day on Easter and New Year's. Parking Slot Referrals increase your chances of interviewing at Randstad by 2x Get notified about new Service Operations Specialist jobs inLisbon, Portugal .#J-18808-Ljbffr