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Social Media Customer Care Specialist (French B2 / C1 + English)

Social Media Customer Care Specialist (French B2 / C1 + English)

Cross Border TalentsPorto, Portugal
Há 10 dias
Tipo de trabalho
  • Quick Apply
Descrição do cargo

For Global Services & Support project, we are looking for motivated French speakers (B2 / C1) Customer Care Specialists to join our Porto team. You will provide frontline support to users of a leading global platform, ensuring their concerns are addressed quickly and accurately. This is a great opportunity for candidates who are passionate about customer service and thrive in a KPI-driven environment.

Project : Global Tech Services & Solutions,  Global Services & Support division

Location : Porto, Portugal

Start date : 30 / Oct / 2025 (initial company-paid training period provided)

Work Model : On-Site (relocation support provided)

Job Details :

  • Schedule : Monday to Sunday, 10 : 00 to 19 : 00. Possible extension beyond 09 : 00 to 21 : 00 (rotative shifts). 40 hrs / week, 8 hrs / day
  • Days Off : 2 rotating day

Requirements :

  • French B2 / C1 +English proficiency
  • Previous  Customer Service background
  • Familiarity with KPIs
  • Flexibility to work rotative shifts

    • Responsibilities :

  • Handle customer requests and complaints via phone, chat, and email.
  • Provide accurate guidance and solutions while maintaining a professional tone.
  • Achieve and exceed KPIs related to efficiency, resolution quality, and satisfaction.
  • Escalate challenging cases when necessary, ensuring proper follow-up.
  • Act as a brand ambassador, maintaining a positive and supportive customer experience.
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    Customer Care Specialist • Porto, Portugal