German (B2) Speaking Customer Advisor (email & chat support only)

Join a leading global technology company and become a key member of a team dedicated to providing exceptional customer support for a global social media platform. We are looking for passionate and detail-oriented individuals with a

B2+ level of German

to join our on-site team in Porto. You will be part of a dynamic, multicultural environment working on a high-impact project.

Your Role and Responsibilities

As a German-Speaking Customer Advisor, you will be the primary point of contact for users via email and chat. Your main responsibility is to provide friendly, accurate, and timely support to resolve inquiries, troubleshoot issues, and ensure a positive user experience. You will be instrumental in maintaining user trust and satisfaction.

Key responsibilities include :

• Email & Chat Support :

Handle a high volume of inquiries through email and chat, providing clear and concise solutions to user problems.

Assist users with common technical issues, account-related questions, and general product inquiries.

Accurately log all customer interactions and feedback to contribute to knowledge bases and process improvements.

Work closely with other team members and supervisors to escalate complex issues and ensure a seamless support experience.

Maintain a high level of empathy and professionalism, ensuring every user feels heard and supported.

Candidate Profile

We are looking for individuals who are not only fluent in the required languages but also possess the right mindset for this challenging and rewarding role.

Essential Requirements :

A minimum of

B2 level or higher

in both written and spoken German is a must.

A professional working proficiency in English (

B2 level or higher

) is required for internal communication and training.

Excellent written communication and problem-solving skills.

The ability to work collaboratively in a fast-paced team environment.

You must be willing to work on-site in our Porto office.

Preferred Qualifications :

While not mandatory, previous experience in a customer service role, particularly with email and chat support, is a significant advantage.

Comfort with using various software and customer relationship management (CRM) tools.

Compensation and Benefits

This role comes with a comprehensive package designed to support your professional and personal life.

An attractive base salary.

A generous bonus to be paid upon signing and starting the position.

We will provide a one-way flight ticket to Porto and support with initial accommodation to ensure a smooth transition.

Comprehensive coverage to ensure your well-being.

Access to continuous training and career growth opportunities within a major global technology company.

Enjoy a range of additional benefits, including performance-based bonuses and a dynamic work environment.