German Customer Service - Lisbon

Description

Fluent in German? We have the opportunity for you! Are you looking to join a renowned Customer Support team within a leading global telecommunications company? This could be your next career move! ✨We are hiring German Customer Service for an exciting project based in Lisbon.What you'll do : Provide high-quality telephone support to customers in German (English is a strong plus);Assist current and potential clients with information about our products and services;Handle customer requests in our systems : tariff adjustments, plan changes, service activations, address updates, etc.;Identify opportunities for continuous improvement in customer service processes.

Requirements

Fluency in German (minimum level C1);English proficiency is a strong asset;Genuine interest in telecommunications products and services;Problem-solving mindset and ability to troubleshoot technical systems and devices;Availability for flexible shifts (Monday to Saturday, 07 : 00 to 21 : 00);Availability to work in person in Lisbon - Roma Areeiro;Reliable, punctual, and customer-oriented profile.

Offer

Comprehensive paid training at the start of the project;Attractive performance-based bonuses (monthly and quarterly);Health insurance, transport allowance, meal card / ticket, and more;Modern and well-located offices, with cozy break areas;Long-term career development opportunities;Hybrid work model after 4 months.